Shipping policy

CigarHaus Lifestyle – Shipping Policy

At CigarHaus Lifestyle, we are committed to providing reliable, efficient, and premium delivery service for all cigar accessory and lifestyle product orders.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed or shipped on weekends or holidays unless otherwise specified

  • During high-volume periods, processing times may be slightly extended

  • Customers will receive shipping confirmation and tracking information once an order has been dispatched

Same-Day Local Delivery – Durham Region

CigarHaus Lifestyle proudly offers same-day local delivery within select areas of the Durham Region for eligible orders.

Same-day delivery availability may depend on:

  • Order placement time

  • Product availability

  • Delivery capacity

  • Weather and traffic conditions

Eligible customers within the delivery zone will see local delivery options at checkout where available.

Shipping Locations

CigarHaus Lifestyle currently ships within:

  • Canada

  • United States (where applicable)

If you are located outside these regions and wish to place an order, please contact us prior to purchase to confirm shipping availability.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination

  • Package size and weight

  • Selected shipping method

Occasionally, promotional free shipping offers may be available on qualifying orders.

Estimated Delivery Timelines

Estimated delivery timelines:

  • Durham Region Same-Day Delivery: Same business day (when eligible)

  • Ontario: 1–3 business days

  • Rest of Canada: 3–7 business days

  • United States: 5–10 business days

Please note that delivery timelines are estimates only and may vary due to carrier delays, weather conditions, customs processing, or peak shipping periods.

Tracking Information

Where applicable, tracking details will be sent to the email address provided at checkout once the order has shipped.

Please allow up to 24 hours for tracking updates to appear within the carrier’s system.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping and contact information is accurate at checkout.

CigarHaus Lifestyle is not responsible for:

  • Delays caused by incorrect addresses

  • Packages delivered to incorrectly entered addresses

  • Additional shipping charges required for re-delivery

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us and we will assist in opening a carrier investigation where applicable.

Please note that once a package has been transferred to the shipping carrier, delivery timelines and handling are outside of our direct control.

Damaged Shipments

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the packaging and damaged item(s)

Please refer to our Return &Refund Policy for additional information regarding defective or damaged products.

Contact

For shipping inquiries, please contact:

CigarHaus Lifestyle
Email: contact@cigarhaus.ca